Support

Contact channels

For billing and account issues, use the Dashboard or email support directly.

Before reaching out

1. Check the FAQs for answers to common questions.
2. Review the Error Codes reference to diagnose error responses.
3. Call GET /v1/limits?api-key=YOUR_KEY to verify your credit balance and rate limit status.

Filing a bug report

Include the following in every bug report:

Endpoint:       GET /v1/candles
Parameters:     ?api-key=***&source=binance&symbol=BTC-USDT&interval=1h&start=2026-01-01&end=2026-01-02
Response code:  500
Response body:  {"error":"internal_error","message":"Unexpected server error."}
Expected:       200 with OHLCV rows for the requested range
Plan tier:      Pro
Timestamp:      2026-03-09T14:30:00Z

The more detail you provide, the faster we can investigate. Redact your API key but include all other request parameters.

Response times

• Free tier: best-effort, community support via Discord
• Pro tier: email support, 48-hour response target
• Business tier: priority email support, 24-hour response target